Any unused Tom Beckbe product purchased through TomBeckbe.com (1) may be returned for a full refund within 30 days of the product’s purchase; (2) may be returned only for credit with Tom Beckbe between 30 and 45 days from the date of the product’s purchase; or (3) may be exchanged for a different size or color of the same product within 45 days of the product’s purchase.
We will not accept any returns or exchanges beyond 45 days from the date of purchase except as outlined above. Refunds will only be made via the original method of payment. Products purchased or shipped out of the continental United States are not eligible for returns or exchanges.
You will need the order number that was emailed to you (TB****) and shipping zip code. All exchanges are subject to product availability. Free exchanges and returns are limited to one per order, and any additional exchanges will incur shipping and restocking charges at our discretion. Please allow 5 to 10 days for returns and exchanges to be completed.
We reserve the right to revoke free shipping, free returns, and/or free exchanges at our discretion in the event of customer abuse or overuse. Products purchase or shipped out of the continental United States are not eligible for returns or exchanges.
All products purchased from TomBeckbe.com ship from Irondale, Alabama within one to two business days unless otherwise noted and subject to inventory availability at our distribution center. Low-stock and fragile items may be shipped directly to you from a Tom Beckbe retail location. We provide all orders $95+ complimentary UPS shipping from Alabama to any location within the lower 48 states. If you would like expedited shipping, please choose a faster shipping method at checkout if available. Any order shipped to a destination outside of the United States may be subject to import duties and/or taxes. Import Duties and Taxes vary depending on the destination country, as well as value of shipment. As the recipient, you are the importer and must comply with all applicable laws and regulations.
If you have any questions regarding returns, exchanges, or shipping, please contact us at info@TomBeckbe.com and a customer service representative will be in touch with you.