Frequently Asked Questions

How does your rewards program work?

Once you create an account and opt in to our rewards program, you’ll receive 250 points just for joining. From there, you’ll earn points on every purchase that can be redeemed for discounts on future orders.

How do I earn points?

You’ll earn 1 point for every $1 spent.

When will points be added to my account after purchase?

After opting in, your points will be added automatically once your order is placed.

Do points expire?

No. Your points never expire.

I’ve been a longtime customer but just joined the rewards program. Can I redeem points from previous purchases?

We’re happy to add points for purchases made within the last 30 days, but purchases made prior to that period aren’t eligible for retroactive points.

Where can I check my points balance?

Simply log in to your account and visit the Rewards Program page on our website to view your current balance.

If I return an item, will my points be adjusted?

Yes. If you return an item, your points will automatically be deducted. If they aren’t updated correctly, please email us at info@tombeckbe.com and we’ll make sure your balance is accurate.

I signed up for the rewards program but didn’t receive my 250 welcome points. What should I do?

First, double-check the Rewards Program page on our website and ensure you’re fully opted in (look in the top left corner). If you’re still not seeing your points, reach out to info@tombeckbe.com and our team will assist you.

If I purchase a Tom Beckbe product at a retail partner, can I receive rewards points for this purchase?

No. Rewards points can only be awarded for purchases made directly through one of our five Tom Beckbe store locations or at tombeckbe.com. Purchases made through retail partners are not eligible for rewards points.

Can my rewards points be applied during the Black Friday Event?

During the Black Friday Event, items are automatically discounted based on the total purchase amount. The offer cannot be combined with any other promotions. If your order is less than $250, you can apply rewards points to your purchase.